See the mobile infrastructure performance from their point of view.
Mobile Systems Intelligence by Connect Inc. - Empowering IT teams with the knowledge to quickly and remotely find and fix problems that negatively impact the business.
Why It Works For You
Unlock a previously invisible data set that empowers IT and moves the needle on productivity.
How It Works For You
Say “good-bye” to diagnosis by committee and “hello” to leaving the office early with data to prove your success.
Technology and Services
You didn’t ask for more tools, you asked for answers. Do more with less.
Mobile Systems Intelligence
Powered by the Connect Virtual Appliance (CVA)
to pinpoint the causes of connectivity issues slowing mobile users
of mobile user experience and productivity with transaction tuning
of system behavior and mobile user experience
ALERTS AND REPORTING
of threshold settings and customizable reports
The Mobile Systems Intel Corner
Beneficial Resources and Blog
What is the difference between the standard tools and monitors already used by the IT team and Mobile Systems Intelligence? Learn how the technology and value of these tools is increased with MSI.
Understand the steps used by enterprise IT and Operations teams to protect multi-million dollar technology and human resources investments related to mobile solutions and infrastructure.
Connect Inc. Achieves Zebra Technologies Validation Mobile Systems Intelligence by Connect Inc. validated at Zebra’s Solutions Center to deliver unprecedented visibility into wireless systems and mobile user experience Chicago, IL – [Oct. 18, 2018] – Connect Inc today announced it has successfully completed Zebra Technologies’ Validated Program for its Connect Virtual Appliance (CVA). This designation[…]
Challenge Quickly expanding distribution operations meant that the mobility team had to get new wireless infrastructure and mobile hardware deployed and up and running without a hitch. This included a transition from Windows-based mobile computers to Android operating systems, and new wireless antennas. Unfortunately, recurring mobile user complaints of latency and disconnects at a one[…]
Challenge After numerous changes to the wireless infrastructure and months of working with four vendors involved in the voice-picking solution, mobile workers continued to experience intermittent but frequent delays when requesting a response from the system. Honeywell Vocollect engineers suggested Connect Inc’s technology and services to capture and analyze an end-to-end profile of the voice data[…]
The Origins of Mobile-User Issues What may shock most of us in the mobile or wireless industry is that the most common cause of repeating, intermittent latency and disconnection issues is not the wireless network. Out of 125 mobile-user complaints of disconnects and latency analyzed*, about a third (36%) were attributed to wireless network issues[…]
Why doesn’t every mobile user have the ability to report mobile performance problems as they occur, directly from the work floor? Because in the past any user report, verbal or electronic, could not be converted into actionable troubleshooting information. Mobile-user input was nothing more than a complaint to be logged then escalated at some point[…]
What Is Backwards Troubleshooting? For those supporting mobile computers, networks and applications in supply chain operations the best way to describe the most common form of troubleshooting is “backwards” troubleshooting. It is a reaction to mobile-user complaints that turns a mole-hill of an issue into a mountain of problems for IT and Operations. Using the[…]
2018 Connect_CVA Continuum Support Data Sheet and FAQs Connect FindFix Service_ Overview Mobile Systems Intelligence by CONNECT INC