find and fix all app, network or device issues in minutes. (no kidding.)
Mobile Systems Intelligence by Connect Inc. - technology and services that take the pain and cost out of supporting mobility.
Why It Works
Compare to the standard tool sets for monitoring and troubleshooting mobile devices, networks and applications to intelligent software and support.
How It Works For You
Take the guesswork out of finding and fixing mobile user complaints and pinpoint bottlenecks in your application, networks, and mobile devices.
Technology and Services
Learn about the software, architecture, system compatibility, and how to access Mobile Systems Intelligence services.
Mobile Systems Intelligence
Powered by the Connect Virtual Appliance (CVA)
Specialized Diagnostics
to pinpoint the causes of connectivity issues slowing mobile users
OPTIMIZATION
of mobile user experience and productivity with transaction tuning
ALWAYS-ON MONITORING
of system behavior and mobile user experience
ALERTS AND REPORTING
of threshold settings and customizable reports
The Mobile Systems Intel Corner
Beneficial Resources and Blog
Facility Services Company Lowers Cost and Time to Deploy and Run Mobile Computing Solutions
Challenge Quickly expanding distribution operations meant that the mobility team had to get new wireless infrastructure and mobile hardware deployed and up and running without a hitch. This included a transition from Windows-based mobile computers to Android operating systems, and new wireless antennas. Unfortunately, recurring mobile user complaints of latency and disconnects at a one[…]
Food Manufacturer Finds Cause of Mysterious Delays in Voice-Picking Operations
Challenge After numerous changes to the wireless infrastructure and months of working with four vendors involved in the voice-picking solution, mobile workers continued to experience intermittent but frequent delays when requesting a response from the system. Honeywell Vocollect engineers suggested Connect Inc’s technology and services to capture and analyze an end-to-end profile of the voice data[…]
Surprise, It’s Not The RF Network
The Origins of Mobile-User Issues What may shock most of us in the mobile or wireless industry is that the most common cause of repeating, intermittent latency and disconnection issues is not the wireless network. Out of 125 mobile-user complaints of disconnects and latency analyzed*, about a third (36%) were attributed to wireless network issues[…]
Mobile User Input: The Missing Link
Why doesn’t every mobile user have the ability to report mobile performance problems as they occur, directly from the work floor? Because in the past any user report, verbal or electronic, could not be converted into actionable troubleshooting information. Mobile-user input was nothing more than a complaint to be logged then escalated at some point[…]
Beware of Backwards Troubleshooting
What Is Backwards Troubleshooting? For those supporting mobile computers, networks and applications in supply chain operations the best way to describe the most common form of troubleshooting is “backwards” troubleshooting. It is a reaction to mobile-user complaints that turns a mole-hill of an issue into a mountain of problems for IT and Operations. Using the[…]
CVA Fact Sheet – IT focused
This document provides general information related to: technology differentiation software architecture access and use. FACT SHEET Mobile Systems Intelligence
Brochures
2018 Connect_CVA Continuum Support Data Sheet and FAQs Connect FindFix Service_ Overview Mobile Systems Intelligence by CONNECT INC
The Importance of Mobile Transaction Visibility
Mobile computers scan barcodes in the blink of an eye completing thousands of mobile transactions daily in order to pick, pack, ship and deliver packages to customers. Did you know that if just 5% of mobile transactions are routinely delayed, enterprise companies spend an additional $10 million dollars or more each year on labor and[…]
Beverage Bottling Plant Restores Inventory Speed
Mobile diagnostics quickly get operations back on track and prevent application re-writes Challenge Mobile users taking inventory complained that the response time (screen update time) of their devices mysteriously increased from about 2 seconds to 4-6 seconds per data entry. This meant each inventory transaction took 12-18 seconds in total (3 updates per transaction). Increasing[…]