Mobile User Input: The Missing Link

Why doesn’t every mobile user have the ability to report mobile performance problems as they occur, directly from the work floor? Because in the past any user report, verbal or electronic, could not be converted into actionable troubleshooting information. Mobile-user input was nothing more than a complaint to be logged then escalated at some point[…]

Beware of Backwards Troubleshooting

What Is Backwards Troubleshooting? For those supporting mobile computers, networks and applications in supply chain operations the best way to describe the most common form of troubleshooting  is “backwards” troubleshooting. It is a reaction to mobile-user complaints that turns a mole-hill of an issue into a mountain of problems for IT and Operations. Using the[…]

Beverage Bottling Plant Restores Inventory Speed

Mobile diagnostics quickly get operations back on track and prevent application re-writes Challenge Mobile users taking inventory complained that the response time (screen update time) of their devices mysteriously increased from about 2 seconds to 4-6 seconds per data entry. This meant each inventory transaction took 12-18 seconds in total (3 updates per transaction). Increasing[…]

Grocery Chain Puts CONNECT To The Test

Highly Productive Distribution Centers Require Diagnostics for Mobile and Wireless   Challenge After 7 years of using Connect software to stabilize, accelerate and maintain their RF networks, in 2010 this North American grocery giant implemented a new warehouse management system (WMS) and upgraded their mobile devices. After the upgrades, the customer decided to performance test[…]

SAP Go Live Checklist

SAP Go Live and Mobile Applications An SAP go-live event requires nerves of steel. You’ve done months of testing, you’ve hired consultants and it’s time to go live with your new or upgraded SAP ERP back-end. If your organization also supports SAP with mobile applications used for business critical tasks such as moving and shipping[…]

Network Troubleshooting

Network Diagnostic Tools Network protocol analyzers, such as Wireshark, that collect, filter, and store network traffic supply a superb view of each protocol layer with its headers, contents, and trailers. While Wireshark is essential for examining IP (Internet Protocol) traffic, it is not designed – nor intended –  to supply the intelligence required to identify and[…]