Surprise, It’s Not The RF Network

The Origins of Mobile-User Issues What may shock most of us in the mobile or wireless industry is that the most common cause of repeating, intermittent latency and disconnection issues is not the wireless network. Out of 125 mobile-user complaints of disconnects and latency analyzed*, about a third (36%) were attributed to wireless network issues[…]

Mobile User Input: The Missing Link

Why doesn’t every mobile user have the ability to report mobile performance problems as they occur, directly from the work floor? Because in the past any user report, verbal or electronic, could not be converted into actionable troubleshooting information. Mobile-user input was nothing more than a complaint to be logged then escalated at some point[…]

Beware of Backwards Troubleshooting

What Is Backwards Troubleshooting? For those supporting mobile computers, networks and applications in supply chain operations the best way to describe the most common form of troubleshooting  is “backwards” troubleshooting. It is a reaction to mobile-user complaints that turns a mole-hill of an issue into a mountain of problems for IT and Operations. Using the[…]

SAP Go Live Checklist

SAP Go Live and Mobile Applications An SAP go-live event requires nerves of steel. You’ve done months of testing, you’ve hired consultants and it’s time to go live with your new or upgraded SAP ERP back-end. If your organization also supports SAP with mobile applications used for business critical tasks such as moving and shipping[…]

Network Troubleshooting

Network Diagnostic Tools Network protocol analyzers, such as Wireshark, that collect, filter, and store network traffic supply a superb view of each protocol layer with its headers, contents, and trailers. While Wireshark is essential for examining IP (Internet Protocol) traffic, it is not designed – nor intended –  to supply the intelligence required to identify and[…]

Distribution Center Management Strategies in a Freight Capacity Crisis

A startling statistic was presented at the Chicagoland Food and Beverage Network (CFBN) meeting last week: For every 9 truckloads ready to ship, there is only one available truck.  There are a number of reasons for the freight capacity shortage in 2018, including the ELD mandate, shortage of truck drivers, a crumbling infrastructure, severe weather,[…]