what would it mean to finally see your business from the frontline's point of view?
Mobile Systems Intelligence by Connect Inc is a software-driven service that automates the capture and analysis of the mobile user's experience in the context of the end to end mobile infrastructure. It describes how mobile issues impact efficiency and what can be done about it. IT and Operations teams shift their focus from troubleshooting to data-driven actions that measurably improve the business.
Why It Works For You
You didn’t ask for more tools and people to manage, you asked for actionable data analysis that moves the needle on efficiency and cost reductions.
How It Works For You
Click-through problem capture and automated root cause analysis eliminates traditional troubleshooting and delivers data to improve the business.
Technology and Services
Do more with less when you have intelligence at your fingertips. No certifications, no training – just answers.
1-minute video: Explains the benefits of Mobile Systems Intelligence to IT, operations and mobile associates
Feedback from MSI Customers
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Mobile Systems Intelligence
Powered by the Connect Virtual Appliance (CVA)
Real-time diagnostics of issues slowing mobile users
mobile user reporting
Capturing user experience without human exchanges
of system behavior and mobile user experience
Manage and improve a complex infrastructure with fewer resources
MSI RESOURCES AND BLOG
Access to useful articles, webinars, and documentation
Gina Daniel-Lee interviews Shari Christofferson on Stratix’s Enterprise Mobility Insights Podcast. They discuss the analog monitoring and understanding of the mobile user experience and contrast that with what is required if mobile enterprises want to measurably improve their business on the frontline.
Why should IT and Operations leaders consider Mobile Systems Intelligence as standard practice for connecting frontline workers with business critical applications?
Suggested resources to learn more about Mobile Systems Intelligence, frontline workers, IT support and Operations: Podcast Interview by Skyllful’s Eugene Signorini with Connect’s President Shari Christofferson: Topics covered: Capturing frontline workers true experience with mobile technology and efficiently communicating data analysis to key IT stakeholders and managers for improvements. This article describes three technologies used[…]
How do Zebra customers benefit from including Mobile Systems Intelligence with their mobile solution deployments? Watch to this one minute video to find out. More about Zebra Technologies and Connect’s Mobile Systems Intelligence solution: Brochure: Adding Zebra Services with MSI to Mobile Deployments Zebra E Book: Tale of Two Warehouse Innovators Press Release: Connect Achieves[…]
The full interview of Shari Christofferson of Connect Inc with Eugene Signorini of Skyllful. We explore what frontline workers really think, why their input into the digital transformation matters and how to access it; as well as tidbits about the origins of Connect Inc, why we created Mobile Systems Intelligence and how to staying connected[…]
And while many have implemented what are called “real-user monitoring tools” these fall short of the three pillars that lead to better mobile-user and customer service experiences in supply chains, retail, healthcare and other industries with mobile workers driving the business forward. THESE THREE PILLARS ARE: Empower the front-line mobile worker at the point of[…]
Explore sources of cost savings, elimination of inefficient processes, and limiting corporate risk based on actionable visibility of the mobile-users experience and IT system performance.
Learn how Zebra collaborates with MSI by Connect to optimize the warehouse of the future.
Enable 1 click reporting, automated root cause analysis, and data analysis for decisions about mobile investments.
Learn the three steps enterprise companies take to reduce their IT resources to support the frontline mobile workforce; deliver measurable increases in mobile worker satisfaction and productivity; and give their executives the analytics to make improvements to the business. More about Mobile Systems Intelligence: Podcast: Why Visibility Into Your Frontline Mobile Workforce Is So Important[…]