what would it mean to finally see your business from the frontline's point of view?

Mobile Systems Intelligence by Connect Inc is a software-driven service that automates the capture and analysis of the mobile user's experience in the context of the end to end mobile infrastructure. It describes how mobile issues impact efficiency and what can be done about it. IT and Operations teams shift their focus from troubleshooting to data-driven actions that measurably improve the business.

Why It Works For You

You didn’t ask for more tools and people to manage, you asked for actionable data analysis that moves the needle on efficiency and cost reductions.

How It Works For You

Click-through problem capture and automated root cause analysis eliminates traditional troubleshooting and delivers data to improve the business.

Technology and Services

Do more with less when you have intelligence at your fingertips. No certifications, no training – just answers.

1-minute video: Explains the benefits of Mobile Systems Intelligence to IT, operations and mobile associates

Feedback from MSI Customers

Who do you identify with?

MSI is an industry game changer. No more chasing down users at the sites or grinding through log analysis. It’s done for you.

Technical Architect – Mobility

Beverage Manufacturing and Bottling – US

The support from MSI along with the real-time problem capture across all parts of the data path helped us collaborate to solve a problem involving three separate vendors and internal teams. User reporting into MSI allowed confirmation of resolution.

Director – SAP Applications

Power Tools Distribution – US

Mobile scanning is much faster now, mas rapido!

Warehouse Supervisor

Medical Device Distribution

MSI is now part of our Industry 4.0 for new plants.

Global Innovation Director

Products Manufacturing

It’s a no brainer for the Operations teams because they can hold IT vendors accountable for mobile user downtime.

Warehouse Operations Director

Building Supplies Distributor

It was like night and day. The switchover to Android OS at the DC’s where we had MSI in place was much easier because we could see exactly what was working and what wasn’t.

Mobile Applications Manager

Global Supplies Distribution

Finally, this is exactly the visibility we needed all along to get the network team off the hook! From the mobile user’s perspective, and from the applications teams, they all see a network problem when users complain of delays. Without this data it is impossible to prove otherwise.

Systems Engineering

Medical Device Distribution

Now that we have this fundamental visibility into what the warehouse teams actually experience, it only makes sense to have it everywhere we have mobile users.

Global Director of IT

Computer Manufacturer

We would have lost days of production without this critical data to prove the origins of the system delays.

IT Infrastructure Director – Distribution

Apparel Manufacturing and Distribution

Mobile Systems Intelligence

Powered by the Connect Virtual Appliance (CVA)

Remote visibility of the mobile infrastructure linked to the point of impact.

Specialized Diagnostics
Real-time diagnostics of issues slowing mobile users
mobile user reporting
Capturing user experience without human exchanges
ALWAYS-ON MONITORING
of system behavior and mobile user experience
Automated support
Manage and improve a complex infrastructure with fewer resources

MSI RESOURCES AND BLOG

Access to useful articles, webinars, and documentation

How Data Can Measure and Improve the Mobile User Experience

Gina Daniel-Lee interviews Shari Christofferson on Stratix’s Enterprise Mobility Insights Podcast. They discuss the analog monitoring and understanding of the mobile user experience and contrast that with what is required if mobile enterprises want to measurably improve their business on the frontline.

A Day In the Life: Mobile Systems Intelligence Supported Operations

Why should IT and Operations leaders consider Mobile Systems Intelligence as standard practice for connecting frontline workers with business critical applications?

Video: The Value of Mobile Systems Intelligence Explained in 1 minute

Suggested resources to learn more about Mobile Systems Intelligence, frontline workers, IT support and Operations: Podcast Interview by Skyllful’s Eugene Signorini with Connect’s President Shari Christofferson: Topics covered: Capturing frontline workers true experience with mobile technology and efficiently communicating data analysis to key IT stakeholders and managers for improvements. This article describes three technologies used[…]

Video: The Benefits of Mobile Systems Intelligence and Zebra Technologies

How do Zebra customers benefit from including Mobile Systems Intelligence with their mobile solution deployments? Watch to this one minute video to find out. More about Zebra Technologies and Connect’s Mobile Systems Intelligence solution: Brochure: Adding Zebra Services with MSI to Mobile Deployments Zebra E Book: Tale of Two Warehouse Innovators Press Release: Connect Achieves[…]

Why Is Visibility Into Your Frontline Mobile Workforce So Important?

The full interview of Shari Christofferson of Connect Inc with Eugene Signorini of Skyllful. We explore what frontline workers really think, why their input into the digital transformation matters and how to access it; as well as tidbits about the origins of Connect Inc, why we created Mobile Systems Intelligence and how to staying connected[…]

Shifting Focus to Mobile User Experience Leads to a Better Customer Experience

And while many have implemented what are called “real-user monitoring tools” these fall short of the three pillars that lead to better mobile-user and customer service experiences in supply chains, retail, healthcare and other industries with mobile workers driving the business forward. THESE THREE PILLARS ARE: Empower the front-line mobile worker at the point of[…]

The Business Case for Mobile Systems Intelligence

Explore sources of cost savings, elimination of inefficient processes, and limiting corporate risk based on actionable visibility of the mobile-users experience and IT system performance.

A Tale of Two Warehouse Innovators: Solving Connectivity Issues Faster

Learn how Zebra collaborates with MSI by Connect to optimize the warehouse of the future.

Add Zebra Services with MSI to Your Android OS Migration

Enable 1 click reporting, automated root cause analysis, and data analysis for decisions about mobile investments.

One Page Introduction to Mobile Systems Intelligence

Learn the three steps enterprise companies take to reduce their IT resources to support the frontline mobile workforce; deliver measurable increases in mobile worker satisfaction and productivity; and give their executives the analytics to make improvements to the business. More about Mobile Systems Intelligence: Podcast: Why Visibility Into Your Frontline Mobile Workforce Is So Important[…]

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What is the business case for Mobile Systems Intelligence? Learn how IT and Operations leadership capture measurable improvements and reduce risk and cost for their business.

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