And while many have implemented what are called “real-user monitoring tools” these fall short of the three pillars that lead to better mobile-user and customer service experiences in supply chains, retail, healthcare and other industries with mobile workers driving the business forward.
THESE THREE PILLARS ARE:
- Empower the front-line mobile worker at the point of impact.
- Shift focus to monitor the true user’s experience and not just the parts of the associated infrastructure.
- Track standardized metrics that are a true measure of the mobile user’s experience in context of the whole IT infrastructure.
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