Shifting Focus to Mobile User Experience Leads to a Better Customer Experience

And while many have implemented what are called “real-user monitoring tools” these fall short of the three pillars that lead to better mobile-user and customer service experiences in supply chains, retail, healthcare and other industries with mobile workers driving the business forward.


  • Empower the front-line mobile worker at the point of impact.
  • Shift focus to monitor the true user’s experience and not just the parts of the associated infrastructure.
  • Track standardized metrics that are a true measure of the mobile user’s experience in context of the whole IT infrastructure.

Read the full article here.