IN THE WAREHOUSE, IN THE FIELD, OR IN THE STORE FRONTLINE WORKERS DEMAND TECHNOLOGY WORK FOR THEM.
If the only measure a mobile enterprise has of the mobile-user's experience is the IT support log, then 90% of mobile issues impacting the customer are unknown to the business. Bridge the communication gap between the frontline and those that support them by taking out the middle man and going right to the data that leads to better business outcomes from operations to IT.
After deploying this service at one distribution center, I discovered that mobile teams had not been reporting multi-minute application delays to the local helpdesk and asked, what kind of workflow interruptions are we missing at our other global sites because we don't have this kind of visibility in place?
They love the "red button." The enthusiasm our mobile warehouse team expressed at finally being able to report interruptions from their RF device was overwhelming. And, because we now have the data record and root cause in hand with those reports, I don't have to sit on endless troubleshooting calls and vendor finger pointing exercises.
Your Frontline Is Your Bottom Line.
Why remain in the dark until it is too late? Mobile Systems Intelligence knows when, how often and why mobile users are struggling so IT teams can prioritize and resolve before the business suffers. It is fundamentally different than application, network, and device monitors to provide a service that saves valuable time and resources.
The Standard IT Troubleshooting Toolkit
Network, application and mobile device monitors are essential, but:
Do not provide a historic record of the problems the mobile user is experiencing along with user input.
Provide segmented data that often leads troubleshooters in the wrong direction.
Are most effective once the problem has been isolated to a specific part of the mobile system, i.e. network, device, app.
Read more about the difference between wire sniffers and protocol analyzers and Mobile Systems Intelligence.
Intelligent Tools, Expert Analysis
Mobile Systems Intelligence automates problem capture and root cause analysis:
Direct observation of the each mobile user's experience captured and analyzed in real-time.
Proactive analysis of data and user input alerts trigger root cause analysis delivered to your inbox.
Always-on monitoring goes beyond isolating issues to providing actionable information to IT, Operations, and the c-suite for data-driven decision making.
Read more about the value of mobile transaction visibility in highly productive mobile environments.